Versand

Shipping Policy

Last updated: July 2026

At Juoda Kopa, we aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, processing times may be slightly longer.

Shipping Destinations

We currently ship to most countries within the European Union and selected international destinations.

If your country is unavailable at checkout, please contact us at support@juodakopa.com.

Delivery Times

Estimated delivery times:

Lithuania: 1–3 business days
European Union: 3–7 business days
International: 7–14 business days

Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

Any available free shipping promotions will be clearly displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Customs and Import Duties

Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Juoda Kopa cannot be held responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact us at support@juodakopa.com. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Parcels

If your parcel arrives visibly damaged, please notify the courier where possible and contact us within a reasonable time after delivery, including photographs of the parcel and the damaged items.